TERMS AND CONDITIONS
Privacy Policy
1. Introduction
Under Par Golf Lab (“Under Par,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a form, book a golf simulator session, inquire about memberships, or otherwise interact with our business.
2. Information We Collect
We may collect the following information:
- Name
- Email address
- Mobile or other telephone number
- Appointment, reservation, and membership information
- Information submitted through website forms, surveys, or other communications
- Website usage and technical information collected through cookies or similar technologies
3. How We Use Your Information
We may use your information to:
- Respond to inquiries and requests for information.
- Schedule and manage golf simulator reservations, tours, and appointments.
- Provide membership information, account updates, and customer support.
- Send reservation confirmations, reminders, and service-related notifications.
- Send promotional offers, membership updates, and marketing communications when you have provided the appropriate consent.
- Improve our website, services, and customer experience.
- Maintain business records and comply with applicable legal obligations.
4. SMS and Text Message Communications
If you provide your mobile number and separately consent to receive text messages, Under Par Golf Lab may send you text messages related to the messaging program you selected.
Depending on your consent, messages may include appointment and reservation confirmations, reminders, responses to inquiries, membership information, promotional offers, and other relevant business communications.
Message frequency varies depending on your interactions with Under Par and the messaging program to which you subscribe.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information provided on our website.
Providing consent to receive text messages is not a condition of purchasing goods or services or obtaining a membership.
5. Mobile Information and SMS Consent Are Not Shared for Marketing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers that support our messaging operations and as otherwise necessary to provide the messaging service, comply with applicable law, or protect our rights. Such service providers are not authorized to use this information for their own independent marketing purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Other Information Sharing
We may share personal information with service providers who help us operate our website, manage reservations and memberships, process payments, provide customer support, and deliver communications on our behalf.
We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction, subject to applicable law.
These disclosures do not authorize third parties to use SMS opt-in data or consent for their own marketing or promotional purposes.
7. Cookies and Website Technologies
Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve performance, and measure marketing effectiveness. You may be able to manage cookies through your browser settings.
8. Data Security and Retention
We use reasonable administrative, technical, and organizational measures to protect personal information. We retain information for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and business requirements.
No method of electronic storage or transmission is completely secure.
9. Your Choices and Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate business recordkeeping requirements.
You may opt out of marketing emails using the unsubscribe instructions provided in those emails.
You may opt out of SMS communications at any time by replying STOP. Reply HELP for assistance.
Opting out of promotional messages does not necessarily prevent us from sending communications that are necessary to provide a service you have requested, where permitted by law and supported by the applicable consent or other legal basis.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Cancellation Policy
Memberships at Under Par Golf Lab are month-to-month.
Memberships may be canceled in accordance with the Terms and Conditions, including required notice prior to the end of the billing period. Memberships may not be suspended, paused, or temporarily placed on hold at any time. Paid-in-full memberships cover 12 months of access.
Terms & Conditions
1. Introduction
These Terms & Conditions govern your use of Under Par Golf Lab’s website, services, booking systems, membership programs, and communications.
By using our website or services, you agree to these Terms & Conditions where applicable.
2. Business and Services
Under Par Golf Lab provides indoor golf simulator access, practice facilities, golf-related services, memberships, reservations, and related offerings.
Information regarding memberships, pricing, reservations, availability, and other services may be provided through our website or directly by our team.
3. SMS Messaging Program
Program Name: Under Par Golf Lab SMS Messaging Program.
By separately opting in to receive SMS messages from Under Par Golf Lab, you agree to receive the types of messages described in the specific consent request you accepted.
Depending on your selection, messages may include:
- Responses to inquiries and requests for information.
- Reservation confirmations and reminders.
- Appointment or tour reminders.
- Membership information and account-related updates.
- Promotional messages, special offers, and marketing communications, where you have separately consented to receive them.
Consent to receive marketing text messages is not a condition of purchasing goods or services, obtaining a membership, or using our facilities.
4. Message Frequency and Charges
Message frequency varies depending on your interactions with Under Par Golf Lab and the messaging program to which you subscribe.
Message and data rates may apply. Your wireless carrier’s standard messaging and data charges may apply to messages sent to or received from us.
Wireless carriers are not responsible for delayed or undelivered messages.
5. Opting Out
To stop receiving SMS messages, reply STOP to any message from Under Par Golf Lab.
After you send STOP, you will receive a confirmation of your opt-out, and you will no longer receive messages from the applicable messaging program unless you subsequently opt in again.
Opting out of one messaging program may not automatically unsubscribe you from a separate program for which you have independently provided consent.
6. Getting Help
For assistance with SMS messages, reply HELP to any message from Under Par Golf Lab.
You may also contact us using the business contact information listed below.
7. Privacy and Mobile Information
Your use of our website and participation in our messaging programs are subject to our Privacy Policy.
We do not sell or share SMS opt-in data or consent with third parties for marketing or promotional purposes.
For additional information about our collection, use, and protection of personal information, please review our Privacy Policy:
8. Changes to Messaging Programs
We may modify or discontinue a messaging program as permitted by applicable law. Where required, we will provide appropriate notice of material changes.
If you no longer wish to receive messages, you may opt out at any time by replying STOP.
9. Website and Service Availability
We make reasonable efforts to provide accurate information about our services, reservations, and memberships. Availability, pricing, and service offerings may change.
Your use of our services may also be subject to additional booking, membership, payment, cancellation, and facility policies.
10. Limitation of Responsibility for Messaging Delivery
Message delivery is subject to effective transmission by your wireless carrier and other factors outside our control. We are not responsible for delayed or undelivered messages to the extent permitted by applicable law.
Carriers are not liable for delayed or undelivered messages.
11. Changes to These Terms
We may update these Terms & Conditions periodically. Updated terms will be posted on this page with a revised effective date.
Terms and Conditions (Section 2)
By accessing or using Under Par Golf Performance Lab’s facility, services, or membership programs, you agree to abide by all applicable rules, policies, and procedures.
Memberships are billed monthly on a recurring basis. Par memberships include 4 simulator hours per month. Unused Par hours roll over, up to a maximum of 8 hours held at one time, and are retained only while the membership is active. Unlimited and Junior memberships include unlimited simulator hours, subject to the membership agreement.
To avoid renewal, cancellation requests must be submitted at least ten (10) days prior to the end of the current billing period. If proper notice is given, access will continue through the end of the billing cycle, during which any remaining hours may be used. Failure to provide timely notice will result in the next billing cycle being charged, and access will continue through that period.
Use of the facility is subject to availability and advance booking through our scheduling system. Missed reservations or no-shows may result in forfeited time or applicable fees.
Users are responsible for proper conduct and care of all equipment and premises. We reserve the right to suspend or terminate access, without refund, for misuse, policy violations, or inappropriate behavior. All fees are non-refundable except where required by law.
To the fullest extent permitted by law, we are not liable for any injury, loss, or damage arising from use of the facility. We may update pricing, policies, or membership terms at any time, and continued use constitutes acceptance of such changes.
All Participants
As with any exercise or activity, you assume certain risk by starting and/or participating in exercise activities. There is an increased risk of injury by performing activities incorrectly. If you choose to participate in this exercise program, you assume these risks of your own free will and accord. It is your responsibility to not exceed or overexert your own personal limits.
Under Par Golf Lab, nor its employees, make any guarantees of results that may be obtained from our exercise or golf performance program. All participants should obtain medical advice and approval prior to starting any strenuous activity, including prior to commencing any activities with Under Par Golf Lab, LLC.
Privacy Policy (Section 2)
Under Par Golf Performance Lab collects personal information necessary to operate our services, including booking and membership management. This may include:
• Name, email address, and phone number
• Payment and billing details (processed securely by third-party providers)
• Booking activity and membership history
• Limited device and usage data collected through cookies or analytics tools
This information is used to provide services, process transactions, communicate account-related updates, and improve overall user experience. We may also send promotional communications, which you may opt out of at any time. We do not sell or rent personal information.
Purchase and Returns Policy
All purchases are final unless otherwise stated. This includes, but is not limited to, private or group golf instruction, fitness sessions, classes, events, prepaid single or multi-use sessions, lessons, clinics, and any other services. These services are non-refundable and may not be transferred or exchanged.
Memberships are billed monthly on a recurring basis and are month-to-month. By purchasing a membership, you agree to the full Terms and Conditions, including all policies related to billing, cancellation, and renewal.
Retail merchandise, beverages, food, golf equipment, and all other goods purchased are final sale and are not eligible for refunds, returns, or exchanges under any circumstances. All pricing is subject to change at any time without prior notice.
Personal Information
Your submission of personal information through the studio, website, or mobile application is used solely for business and operational purposes, including but not limited to booking services, managing memberships, processing payments, communicating account-related information, and improving the overall customer experience.
Personal information may include your name, contact details, and payment information, which may be securely processed through third-party service providers. We do not sell or rent your personal information to third parties.
By providing your information, you consent to its collection, use, and storage in accordance with our policies, and you acknowledge that reasonable measures are taken to protect your information, though no method of transmission or storage is completely secure.
Mobile Services
To access certain features of our mobile application or online services, you may be required to create an account and password. You are solely responsible for maintaining the confidentiality and security of your login credentials and for all activities that occur under your account.
You agree not to share your password, disclose your account information to any third party, or use another member’s account at any time. Under Par Golf Lab is not responsible for any unauthorized access or use of your account resulting from your failure to safeguard your credentials.
You agree to notify us immediately of any suspected unauthorized use, breach of security, or loss of your account information, and you accept full responsibility for all usage and activity associated with your account.
Intellectual Property
The trademarks of Under Par Golf Lab are proprietary to Under Par Golf Lab, LLC and may not be used by you for any reasons other than as expressly permitted by these terms.
All Website and App content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are property of, or duly licensed to, Under Par Golf Lab.
Any other use of materials on the Website, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of Under Par Golf Lab, is strictly prohibited.
You acknowledge that Under Par Golf Lab and/or third-party content providers remain the owners of all Website and App materials, and that you do not acquire any ownership rights by using them.
Under Par Golf Lab may discontinue or remove the Website or App at any time. Any and all information on Under Par Golf Lab specific workouts is prohibited from being shared. All members are subject to this membership agreement.